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IELTS Speaking Test Samples with Answers 2023 (Saudi Arabia) Talk about a time when you complained about a product or service

Helping Hands
7 Jul, 2023

Cue Card: Talk about a time when you complained about a product or service Sample Answer

Cue Card: Talk about a time when you complained about a product or service Sample Answer

Earlier we regularly conduct Speaking Test Samples with Answers 2023 zoom sessions, so many members request us on Whatsapp IELTS free preparation group about IELTS speaking sample answers, so we are going to start it again, here we will add sample answers of the latest IELTS  speaking tests all over the world. As you know in case of IELTS  speaking section, questions are repeated most of the time, so sample answers of the latest actual real speaking tests all over the world are really helpful for the IELTS  aspirants for IELTS  speaking preparation. No need to learn these sample answers by heart, just get idea how to speak on different question types and try to make you own adding these information too in your own way.

In this article we are going to add the Speaking Test Samples with Answers 2023 which was conducted in Saudi Arabia, one of the members of our IELTS whatsap group share this with us recently. As questions are repeated from past examination questions, so try to practice these new questions, they may come in your real test. here we are going to add the two sample answers of each question, so that you can get better idea about that question and how to make a sample answer by own.  

Speaking Test Samples with answers 2023 Part 1, Saudi Arabia: First Sample Answers.

What is your name?
Sample answer: My name is ----------.

      Do you like looking at the stars?
      Sample answer: Absolutely! I find looking at the stars to be incredibly fascinating. It's a serene and beautiful experience.
        Have you learned about the stars and planets in school?
        Sample answer: Yes, we studied about the stars and planets in our science classes. It was intriguing to learn about their characteristics and how they contribute to the vastness of our universe.
          Do you remember any interesting facts about the stars and planets?
          Sample answer: One interesting fact I remember is that the sun is a star, and it is so massive that approximately 1.3 million Earths could fit inside it. It's mind-boggling!
            Do you think there might be other forms of life in the universe?
            Sample answer: While we don't have concrete evidence yet, I believe it's highly likely that there might be other forms of life in the universe. The sheer size and complexity of the universe make it difficult to imagine that we are the only living beings.
              Do you think it is important to learn about space exploration?
              Sample answer: Absolutely! Space exploration is crucial as it expands our knowledge and understanding of the universe. It also drives technological advancements and inspires future generations to pursue scientific endeavors.
                Would you like to travel to space if given the opportunity? Why/why not?
                Sample answer: Personally, I would love to travel to space if given the opportunity. It's a once-in-a-lifetime experience that very few people have had. It would be awe-inspiring to witness the beauty of our planet from space and to explore the unknown depths of the universe.

                Remember, these answers are just examples, and it's important to personalize them based on your own experiences and opinions. Additionally, make sure to provide specific details and examples to support your answers.

                Speaking Test Samples with answers 2023 Part 1, Saudi Arabia: 2nd Sample Answers.

                What is your name?

                • My name is ----.
                • Do you like looking at the stars?
                • Yes, I do. I find it very relaxing and peaceful to look up at the stars at night. I'm always amazed by how vast and beautiful the universe is.
                • Have you learned about the stars and planets in school?
                • Yes, I have. I learned about the different types of stars, planets, and galaxies. I also learned about the history of space exploration.
                • Do you remember any interesting facts about the stars and planets?
                • Sure, here are a few interesting facts:

                The sun is a star, and it's the closest star to Earth.
                The Earth is a planet, and it's the third planet from the sun.
                The Milky Way is a galaxy, and it's home to billions of stars.
                The universe is estimated to be about 13.8 billion years old.
                The largest known star is UY Scuti, which is about 1,700 times the size of the sun.
                The smallest known star is PSR B1257+12, which is about the size of Jupiter.
                The closest star to Earth is Proxima Centauri, which is about 4.2 light-years away.

                • Do you think there might be other forms of life in the universe?
                • I think it's possible that there might be other forms of life in the universe. There are billions of stars in the Milky Way galaxy, and there are billions of galaxies in the universe. It seems statistically likely that there are other planets out there that could support life.
                • Do you think it is important to learn about space exploration?
                • Yes, I think it's important to learn about space exploration. Space exploration helps us to understand our place in the universe, and it also helps us to develop new technologies.
                • Would you like to travel to space if given the opportunity? Why/why not?
                • Yes, I would love to travel to space if given the opportunity. I think it would be an amazing experience to see the Earth from space, and to explore other planets. However, I also recognize that space travel is dangerous, and I would only do it if I was confident that I would be safe.

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                 Latest IELTS Speaking Test with Sample Answers

                Speaking Test Samples with Answers 2023 Part 2, Cue Card: Talk about a time when you complained about a product or service and the issue was resolved to your satisfaction, 1st  Sample Answer

                Part 2 (Cue Card)

                 

                Talk about a time when you complained about a product or service and the issue was resolved to your satisfaction. You should say:


                - what product/service you complained about


                - what the issue was


                - what response you received


                - and explain how you felt about the outcome of your complaint.

                Sample Answer: I would like to share an experience when I had to complain about a faulty electronic device that I purchased online. The product in question was a new smartphone that I had been eagerly waiting for.

                After receiving the package, I discovered that the phone had several technical issues. The screen had a yellow tint, the camera was not functioning properly, and there were frequent software glitches. I was extremely disappointed and frustrated with the product's performance.

                To address the issue, I immediately contacted the customer support team of the online store from where I made the purchase. I explained the problems I was facing with the phone and requested a replacement or a refund. The customer service representative was attentive and understanding. They assured me that they would resolve the matter promptly.

                Within a couple of days, I received a response from the company stating that they would send a courier to collect the defective phone and would either provide a replacement or issue a full refund. They also apologized for the inconvenience caused and mentioned that they would investigate the matter to ensure such issues didn't occur in the future.

                I was relieved and appreciative of their swift response and resolution. The courier arrived as promised, collected the faulty phone, and within a week, I received a brand new replacement device. The new phone was in perfect working condition, and I no longer encountered any issues.

                Overall, I felt satisfied with the outcome of my complaint. The company handled the situation professionally and promptly, which restored my faith in their customer service. Although the initial disappointment was frustrating, their efficient resolution and the replacement phone met my expectations. It highlighted the importance of effective customer support and their commitment to ensuring customer satisfaction.

                Remember, this is just a sample answer, and you should develop your own response using personal experiences and language skills. Feel free to add more details, emotions, and specific examples to make your answer more engaging and authentic.

                Speaking Test Samples with Answers 2023 Part 2, Cue Card: Talk about a time when you complained about a product or service and the issue was resolved to your satisfaction, 2nd Sample Answer:

                 

                Part 2 (Cue Card)

                 

                Talk about a time when you complained about a product or service and the issue was resolved to your satisfaction. You should say:


                - what product/service you complained about


                - what the issue was


                - what response you received


                - and explain how you felt about the outcome of your complaint.

                A few years ago, I bought a new laptop computer from a major electronics retailer. The laptop was supposed to have a 15-inch screen, but when I received it, the screen was only 14 inches. I was very disappointed, so I called the retailer's customer service department to complain.
                The customer service representative was very helpful. She apologized for the mistake and said that she would send me a replacement laptop with a 15-inch screen. She also said that I could keep the 14-inch laptop as a gift.
                I received the replacement laptop a few days later, and it was perfect. The screen was 15 inches, and the laptop worked great. I was very happy with the way the customer service department handled my complaint. They were efficient, helpful, and they resolved the issue to my satisfaction.
                I felt very good about the outcome of my complaint. I was able to get a laptop with the screen size that I wanted, and I didn't have to pay anything for it. I was also impressed with the way the customer service representative handled my complaint. She was very professional and helpful, and she went out of her way to make sure that I was satisfied.
                I think it's important to complain if you're not satisfied with a product or service. Most companies have good customer service departments that are willing to help you resolve your issues. If you're polite and respectful, you're more likely to get a positive outcome.
                Remember, this is just a sample answer, and you should develop your own response using personal experiences and language skills. Feel free to add more details, emotions, and specific examples to make your answer more engaging and authentic.

                 

                IELTS LISTENING MCQ COMPLETE PRACTICE TEST IELTS LISTENING TEST

                Speaking Test Samples with Answers 2023 IELTS Speaking Part 3: 1st Sample Answers:

                What are some common issues that people complain about?
                Sample answer: People commonly complain about poor customer service, faulty products, late deliveries, high prices, inadequate after-sales support, and misleading advertising. These are some of the frequent issues that can trigger customer complaints.

                How can companies or organizations respond to complaints effectively?

                • Sample answer: Companies can respond to complaints effectively by acknowledging the issue promptly, showing empathy towards the customer's concern, actively listening to their feedback, offering a solution or compensation, and taking measures to prevent similar issues in the future. Additionally, maintaining clear communication channels and training employees in customer service skills are essential.
                Are some people more likely to complain than others? Why or why not?

                • Sample answer: Yes, some people are more likely to complain than others. It can be influenced by factors such as individual personality traits, previous experiences with similar situations, expectations, and the severity of the issue. Some individuals may also have a higher inclination to voice their concerns and seek resolution, while others may be more inclined to avoid conflict or accept the situation.
                What can people do to make sure their complaints are taken seriously?

                • Sample answer: To ensure their complaints are taken seriously, individuals can follow a few steps. They should clearly and calmly articulate the issue, provide relevant details and evidence if available, express their expectations for resolution, and request a specific course of action. It is also important to approach the complaint in a respectful and constructive manner.
                Do you think complaining has become more common in recent years? Why or why not?

                • Sample answer: It could be argued that complaining has become more common in recent years due to factors such as increased awareness of consumer rights, greater accessibility to online platforms for expressing grievances, and higher expectations for quality products and services. Additionally, the ability to share experiences and seek support through social media has made it easier for people to voice their complaints.
                Can complaining be a positive thing? Why or why not?

                • Sample answer: Yes, complaining can be a positive thing. It provides an opportunity for individuals to express their concerns, bring attention to issues, and seek resolution. Complaints can lead to improvements in products, services, and customer experiences. They also help companies identify areas for growth and enhance customer satisfaction.
                Do you think cultural differences influence how people make complaints? In what way?
                • Sample answer: Yes, cultural differences can influence how people make complaints. In some cultures, individuals may be more direct and assertive in expressing their dissatisfaction, while others may adopt a more indirect and polite approach. Cultural norms and communication styles can shape the manner in which complaints are raised, the level of assertiveness, and the expectations for resolution.

                Speaking Test Samples with Answers 2023 IELTS Speaking Part 3: 2nd Sample Answers:

                What are some common issues that people complain about?
                Some of the most common issues that people complain about include:
                • Product or service problems. This could include defective products, poor service, or billing errors.
                • Customer service issues. This could include rude or unhelpful customer service representatives, long wait times, or difficulty getting in touch with a company.
                • Billing problems. This could include incorrect charges, late fees, or difficulty understanding a bill.
                • Product or service quality. This could include products that don't meet expectations, services that are not as good as advertised, or problems with the quality of food or merchandise.
                • Disputes over contracts or agreements. This could include problems with contracts, agreements, or warranties.
                How can companies or organisations respond to complaints effectively?
                There are a number of ways that companies or organizations can respond to complaints effectively. These include:
                • Listen to the customer and understand their concerns.
                • Apologize for the inconvenience or problem.
                • Investigate the complaint and take action to resolve the issue.
                • Keep the customer updated on the status of the complaint.
                • Offer a solution that is fair and satisfactory to the customer.
                Are some people more likely to complain than others? Why or why not?
                Yes, some people are more likely to complain than others. This could be due to a number of factors, such as personality type, cultural background, or previous experiences with complaining.
                People who are more assertive and confident are more likely to complain. They are not afraid to speak up and demand what they are entitled to. People who are from cultures that value direct communication are also more likely to complain. They are not afraid to express their dissatisfaction with a product or service.
                People who have had negative experiences with complaining in the past may be less likely to complain in the future. They may feel that complaining is not worth the effort, or they may be afraid of retaliation.
                What can people do to make sure their complaints are taken seriously?
                There are a number of things that people can do to make sure their complaints are taken seriously. These include:
                • Be polite and respectful, even if you are upset.
                • Be clear and concise about the problem.
                • Provide evidence to support your complaint.
                • Be willing to negotiate a solution.
                If you are not satisfied with the way your complaint is handled, you can escalate the complaint to a higher level. You can also file a complaint with a government agency or consumer protection organization.
                Do you think complaining has become more common in recent years? Why or why not?
                Yes, I think complaining has become more common in recent years. This is likely due to a number of factors, such as the increasing availability of customer service channels, the rise of social media, and the growing awareness of consumer rights.
                Can complaining be a positive thing? Why or why not?
                Yes, complaining can be a positive thing. It can help to improve products and services, and it can also help to protect consumers' rights. However, it is important to complain in a constructive way. If you are complaining just to vent your anger, you are unlikely to get a positive outcome.
                Do you think cultural differences influence how people make complaints? In what way?
                Yes, cultural differences can influence how people make complaints. In some cultures, complaining is seen as a sign of weakness or disrespect. In other cultures, complaining is seen as a way to get things done.
                For example, in some cultures, people are more likely to complain to a friend or family member than to a company. In other cultures, people are more likely to complain directly to the company.
                It is important to be aware of cultural differences when complaining. If you are not familiar with the culture, it is best to err on the side of caution and be polite and respectful.

                Remember, these sample answers are for reference purposes, and it's crucial to develop your own answers using your personal experiences and language proficiency. Make sure to provide specific examples, elaborate on the points mentioned.

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                 PRACTICE I IELTS LISTENING MATCHING

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