IELTS Speaking Test Samples with Answers 2023 (Saudi Arabia) Talk about a time when you complained about a product or service
Cue Card: Talk about a time when you complained about a product or service Sample Answer
Earlier we regularly conduct Speaking Test Samples with Answers 2023 zoom sessions, so many members request us on Whatsapp IELTS free preparation group about IELTS speaking sample answers, so we are going to start it again, here we will add sample answers of the latest IELTS speaking tests all over the world. As you know in case of IELTS speaking section, questions are repeated most of the time, so sample answers of the latest actual real speaking tests all over the world are really helpful for the IELTS aspirants for IELTS speaking preparation. No need to learn these sample answers by heart, just get idea how to speak on different question types and try to make you own adding these information too in your own way.
In this article we are going to add the Speaking Test Samples with Answers 2023 which was conducted in Saudi Arabia, one of the members of our IELTS whatsap group share this with us recently. As questions are repeated from past examination questions, so try to practice these new questions, they may come in your real test. here we are going to add the two sample answers of each question, so that you can get better idea about that question and how to make a sample answer by own.
Speaking Test Samples with answers 2023 Part 1, Saudi Arabia: First Sample Answers.
Speaking Test Samples with answers 2023 Part 1, Saudi Arabia: 2nd Sample Answers.
What is your name?
- My name is ----.
- Do you like looking at the stars?
- Yes, I do. I find it very relaxing and peaceful to look up at the stars at night. I'm always amazed by how vast and beautiful the universe is.
- Have you learned about the stars and planets in school?
- Yes, I have. I learned about the different types of stars, planets, and galaxies. I also learned about the history of space exploration.
- Do you remember any interesting facts about the stars and planets?
- Sure, here are a few interesting facts:
The Earth is a planet, and it's the third planet from the sun.
The Milky Way is a galaxy, and it's home to billions of stars.
The universe is estimated to be about 13.8 billion years old.
The largest known star is UY Scuti, which is about 1,700 times the size of the sun.
The smallest known star is PSR B1257+12, which is about the size of Jupiter.
The closest star to Earth is Proxima Centauri, which is about 4.2 light-years away.
- Do you think there might be other forms of life in the universe?
- I think it's possible that there might be other forms of life in the universe. There are billions of stars in the Milky Way galaxy, and there are billions of galaxies in the universe. It seems statistically likely that there are other planets out there that could support life.
- Do you think it is important to learn about space exploration?
- Yes, I think it's important to learn about space exploration. Space exploration helps us to understand our place in the universe, and it also helps us to develop new technologies.
- Would you like to travel to space if given the opportunity? Why/why not?
- Yes, I would love to travel to space if given the opportunity. I think it would be an amazing experience to see the Earth from space, and to explore other planets. However, I also recognize that space travel is dangerous, and I would only do it if I was confident that I would be safe.
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Latest IELTS Speaking Test with Sample Answers
Speaking Test Samples with Answers 2023 Part 2, Cue Card: Talk about a time when you complained about a product or service and the issue was resolved to your satisfaction, 1st Sample Answer
Part 2 (Cue Card)
Talk about a time when you complained about a product or service and the issue was resolved to your satisfaction. You should say:
- what product/service you complained about
- what the issue was
- what response you received
- and explain how you felt about the outcome of your complaint.
Sample Answer: I would like to share an experience when I had to complain about a faulty electronic device that I purchased online. The product in question was a new smartphone that I had been eagerly waiting for.
After receiving the package, I discovered that the phone had several technical issues. The screen had a yellow tint, the camera was not functioning properly, and there were frequent software glitches. I was extremely disappointed and frustrated with the product's performance.
To address the issue, I immediately contacted the customer support team of the online store from where I made the purchase. I explained the problems I was facing with the phone and requested a replacement or a refund. The customer service representative was attentive and understanding. They assured me that they would resolve the matter promptly.
Within a couple of days, I received a response from the company stating that they would send a courier to collect the defective phone and would either provide a replacement or issue a full refund. They also apologized for the inconvenience caused and mentioned that they would investigate the matter to ensure such issues didn't occur in the future.
I was relieved and appreciative of their swift response and resolution. The courier arrived as promised, collected the faulty phone, and within a week, I received a brand new replacement device. The new phone was in perfect working condition, and I no longer encountered any issues.
Overall, I felt satisfied with the outcome of my complaint. The company handled the situation professionally and promptly, which restored my faith in their customer service. Although the initial disappointment was frustrating, their efficient resolution and the replacement phone met my expectations. It highlighted the importance of effective customer support and their commitment to ensuring customer satisfaction.
Remember, this is just a sample answer, and you should develop your own response using personal experiences and language skills. Feel free to add more details, emotions, and specific examples to make your answer more engaging and authentic.
Speaking Test Samples with Answers 2023 Part 2, Cue Card: Talk about a time when you complained about a product or service and the issue was resolved to your satisfaction, 2nd Sample Answer:
Part 2 (Cue Card)
Talk about a time when you complained about a product or service and the issue was resolved to your satisfaction. You should say:
- what product/service you complained about
- what the issue was
- what response you received
- and explain how you felt about the outcome of your complaint.
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Speaking Test Samples with Answers 2023 IELTS Speaking Part 3: 1st Sample Answers:
Sample answer: People commonly complain about poor customer service, faulty products, late deliveries, high prices, inadequate after-sales support, and misleading advertising. These are some of the frequent issues that can trigger customer complaints.
- Sample answer: Companies can respond to complaints effectively by acknowledging the issue promptly, showing empathy towards the customer's concern, actively listening to their feedback, offering a solution or compensation, and taking measures to prevent similar issues in the future. Additionally, maintaining clear communication channels and training employees in customer service skills are essential.
- Sample answer: Yes, some people are more likely to complain than others. It can be influenced by factors such as individual personality traits, previous experiences with similar situations, expectations, and the severity of the issue. Some individuals may also have a higher inclination to voice their concerns and seek resolution, while others may be more inclined to avoid conflict or accept the situation.
- Sample answer: To ensure their complaints are taken seriously, individuals can follow a few steps. They should clearly and calmly articulate the issue, provide relevant details and evidence if available, express their expectations for resolution, and request a specific course of action. It is also important to approach the complaint in a respectful and constructive manner.
- Sample answer: It could be argued that complaining has become more common in recent years due to factors such as increased awareness of consumer rights, greater accessibility to online platforms for expressing grievances, and higher expectations for quality products and services. Additionally, the ability to share experiences and seek support through social media has made it easier for people to voice their complaints.
- Sample answer: Yes, complaining can be a positive thing. It provides an opportunity for individuals to express their concerns, bring attention to issues, and seek resolution. Complaints can lead to improvements in products, services, and customer experiences. They also help companies identify areas for growth and enhance customer satisfaction.
- Sample answer: Yes, cultural differences can influence how people make complaints. In some cultures, individuals may be more direct and assertive in expressing their dissatisfaction, while others may adopt a more indirect and polite approach. Cultural norms and communication styles can shape the manner in which complaints are raised, the level of assertiveness, and the expectations for resolution.
Speaking Test Samples with Answers 2023 IELTS Speaking Part 3: 2nd Sample Answers:
- Product or service problems. This could include defective products, poor service, or billing errors.
- Customer service issues. This could include rude or unhelpful customer service representatives, long wait times, or difficulty getting in touch with a company.
- Billing problems. This could include incorrect charges, late fees, or difficulty understanding a bill.
- Product or service quality. This could include products that don't meet expectations, services that are not as good as advertised, or problems with the quality of food or merchandise.
- Disputes over contracts or agreements. This could include problems with contracts, agreements, or warranties.
- Listen to the customer and understand their concerns.
- Apologize for the inconvenience or problem.
- Investigate the complaint and take action to resolve the issue.
- Keep the customer updated on the status of the complaint.
- Offer a solution that is fair and satisfactory to the customer.
- Be polite and respectful, even if you are upset.
- Be clear and concise about the problem.
- Provide evidence to support your complaint.
- Be willing to negotiate a solution.
Remember, these sample answers are for reference purposes, and it's crucial to develop your own answers using your personal experiences and language proficiency. Make sure to provide specific examples, elaborate on the points mentioned.